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Frequently Asked Questions


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Course Procedures

  • Check out the Correspondence online Orientation Video to help you get started in your course. 

    Note: If your course in in Canvas, please review this Online Orientation Video to help get you started.

  • Contact your instructor by e-mail, using the Canvas Mail Tool in your course.

  • Yes. A variety of free tutoring resources are available for students enrolled in Texas State Correspondence courses. Visit the Tutoring page for more information.

  • Instructors may take up to ten (10) working days to grade assignments and exams once they receive them from our office. Instructors often will return graded assignments more rapidly, but at certain times during the year, such as holidays and at the end of the semester, you can expect that the turn-around time on assignments may take longer.

  • Generally speaking, you may not submit more than two assignments per week. Some instructors, however, may require you to submit only one assignment per week or to receive a previous assignment's grade and feedback before submitting a subsequent assignment. To find out if your instructor has different requirements, consult the information in the Syllabus of your course. If the instructor doesn't specify any assignment submission limits, then you may not submit more than two assignments per week. Please note that it is of great benefit to you to submit one assignment at a time and to wait to receive graded assignments, so that you can read comments from the instructor before submitting subsequent assignments.

  • If you submit an assignment on a Saturday or Sunday, the Office of Distance and Extended Learning records your assignment as submitted on the following Monday.

  • Plan your course schedule effectively and begin completing coursework promptly after your enrollment. Instructors are given up to a week to grade each assignment submission, so plan for this assignment grading time. Students who begin their courses promptly after enrollment are more likely to complete courses successfully.

  • Refer to "Course Grades, Drops, and Non-Completions" on the Course Procedure page for information on withdrawing from or dropping an uncompleted course. Refer to the Course Completion Guidelines page for information on re-enrolling in an uncompleted course.

  • Alternative Exams (Temporary Measures)

    As of May 24, 2021, all in-person proctored testing will no longer be conducted for correspondence courses. As our courses transition to online proctoring, students will utilize Alternative Testing in their courses. These alternative exams are the same exams used during the pandemic for at-home test taking. These exams are open-note and non-proctored. To request this exam, please fill out the alternative exam request found below. Request forms must be submitted before a student can receive the code to their exam or the exam material itself. Please submit the exam at least 2 business days prior to when you expect to take the exam.

    Online Proctored Examinations

    Courses will require one or more of the following:

    1. Exam(s) proctored online with Proctorio - Coming Soon!
    2. Exam(s) submitted online without a proctor

    Some courses require both proctored exam(s) and non-proctored exam(s). Information about your specific course exams can be found on your Canvas course site.

    Instructions for scheduling an online proctored exam will be provided when online proctoring is ready for correspondence courses.

    Visit the Testing page for more information.